Transport & Mobility
Define a transversal ‘Return of Experience’ process
Context
The management of the railway company has defined a strategic plan focused on 5 priorities, among them Safety and Punctuality
Objectives
- Strengthen the Safety Culture and the Punctuality aspect
- Support Asset Management and Traffic Management departments in rolling out a revised REX
Our Approach
Prepare
- Assess the As-Is REX process maturity
- Assess the events analysis methodology, called STA (Systemic and Transversal Analysis)
Talk
- Conduct the meetings & interviews with stakeholders
- Clarify the As-Is REX process
- Seek alignment on the REX process
- Gather the requirements
Act
- Design the To-Be high-level REX process
- Moderate the workshops with experts to specify the To-be process
- Describe the REX process flows and entities
- Structure the REX process entities’ the roles, & responsibilities, the organization, the decision making and the timing
- Consolidate the different documents about the events analysis methodology
Results
- Completion of the Conceptual phase
- Structuration of the REX process, that became transversal, organized and more efficient
- Definition of the REX process entities’ roles, responsibilities, organization, decision making and timing
- Significant improvement of the Communication between impacted departments
