Banking & Insurance
Support a major integration program
Context
The client had made a major acquisition and had, therefore, launched an integration program to realize synergy benefits
Objectives
- Adjust employee mindsets to accept changes
- Coordinate, support and monitor integration projects
Our Approach
Fine-tune integration vision and break down the project into 4 strategic phases:
- Implement change management practices
- Develop ‘impact matrix’ to assess the impact of projects on different departments
- Work with key users to define new processes
- Develop ‘mobilization scorecards’ for top management to communicate how the human side of projects supports expected benefits
- Communicate to all employees changes needed via awareness presentations, focus groups and field action plans
Work with Project Management Office department to coordinate integration:
- Provide tools and methodologies
- Identify issues at a local level, and escalate to senior management
Results
- Clarity for the whole organization on where the biggest organizational impact is expected
- Buy-in and changed way of working for employees
- Improved tracking & management of integration projects
- Visibility of synergies achieved
