Context
Within a major bank in Belgium, support the launch of a program to define and implement the tools for a new, digital, way of working for its employees.
Objectives
- New mobile offer offering high-end devices, smartphones and tablets, bundled with a Telecom subscription
- Replacement of all existing BlackBerry devices by smartphones
- Definition of the strategy
- Deployment of Enterprise Mobile App Store offering the necessary apps to enhance the working experience on mobile devices
Our Approach
- Workshops organization with all involved business lines to identify business requirements & scope
- The final decision on RFP to select an external provider to outsource Mobile Device Management services
- Follow-up and negotiation meetings with their provider to ensure correct development and deployment of the outsourced services, including:
- Purchasing of mobile devices
- Ordering and delivery of devices
- Asset management
- Service desk and support to end-users
- Finance (invoicing) and HR (tax on the benefit in kind) data flow implementation
- Deployment of a new ordering tool for end-users
- Roll out of the new mobile offer
- Selection and benchmarking of mobile apps needed to be deployed on the new Enterprise Mobile App Store
- Testing and deployment in production of mobile apps
- Management of transition from the bank’s managed services to the outsourced target operating
Results
- Align working tools with current trends
- Propose an attractive salary package to attract and retain talent
- Enhance the mobility capabilities of their employees
- Improve the working efficiency and productivity thanks to the usage of mobile devices vs. only laptop
- Allow cost reduction on the services of the mobile device thanks to the outsourcing of non-core activities of the bank
