Context
A company specialized in gas transport has decided to improve the efficiency of its Quality Management System (QMS) & Safety Management System (SMS) for an alternative energy supplier in Belgium
Objectives
- Control and improve processes
- Enhance the efficiency and simplify processes
- Align different processes to the norm EN16348
- Strengthen the safety culture within the company via SOUL project (Safety Ownership human skills Leadership)
Our Approach
Prepare
- Assess the As-Is processes maturity
- Identify involved stakeholders into processes & procedures within different departments
Talk
- Conduct meetings & interviews to:
- Clarify As-Is processes
- Agree the planning to introduce changes and improvements
- Align different understanding of processes
Act
- Carry out a thorough analysis to diagnose the As-Is processes
- Carry out recommendations and advice for the To-Be process for incident/events management
- Coordinate phases between different coupled projects
- Support and guide the business to structure, organize, maximize the efficiency of its processes and procedures
Results
- Provide diagnosis and recommendations on the end-to-end process of incidents/events management
- Prepare the planning of different phases with well-defined milestones and deliverables
