Context
A major pharmaceutical company decided to digitalize laboratories as a key component of the Quality Strategy Plan
Objectives
- Choose software and develop specific features
- Build an interface with ERP and instruments
- Plan hardware update (including Wi-Fi)
- Impact Master Data and procedural documentation
- Define a Change Management strategy
- Deploy in all 10+ sites (worldwide)
Our Approach
Act as a PMO for business deployment:
- Develop and apply governance (organization, decisions, communication...)
- Plan and execute the deployment
- Monitor and control activities (visual management/KPI/reporting)
Support digital transformation:
- Collect data worldwide
- Interact with lab analysts
- Harmonize and develop electronic methods
Define the Change Management Strategy:
- Define a strategy (inform-engage-train-support)
- Build and monitor the Communication Plan (a clear, consistent, recognizable message at the right time)
- Develop and apply the mobilization Plan (a step by step approach to building the momentum)
Our Results
- Increase laboratory efficiency by minimizing data transcription, paper documentation and manual circulations
- Harmonize and standardize the way of working and equipment
- Reinforce data integrity
- Engage and motivate people
