Imagine an environment where HR processes are simplified, where every employee easily accesses their data, and where managers have the tools to effectively lead their teams. This is the vision Avertim brought to life with a cooperative bank by implementing a unique Human Resources Information System (HRIS). Here is the story of an ambitious transformation, combining technological innovation with human-centered support.
The Challenge: An Overburdened HR System
The Problem: A fragmented and inefficient HR management.
After 3 weeks of field analysis, Avertim made the following diagnosis: the multiplicity of tools, manual processes, and scattered communication channels hindered teams is detrimental to the HR department's efficiency and image. The result? Time wasted on repetitive tasks, complexity for employees, and limited HR oversight. To reverse the trend, the entire HR architecture needed to be reimagined. The goal? Build a solution that centralizes, simplifies, and digitalizes.
To achieve this digital and human transition, Avertim supported its customer with a Two-Step Method:
Phase 1 – Diagnosis and Scoping: Laying a Solid Foundation
- Focusing on pain points: Through interviews and a comprehensive mapping of tools and processes, Avertim identified the major obstacles impacting employees' daily activities.
- A clear scope: Priority processes were defined, and a call for tenders enabled the selection of the vendor that best met technical and business requirements.
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Phase 2 – Deployment: Building and Uniting
- Customization of business processes: Each need was translated into tailored functionalities.
- Change management: Workshops, training sessions, and targeted communications prepared teams to adopt the new solution.
- Agile project management: A rigorous monitoring of deliverables and technical interfaces ensured smooth implementation.
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A Transformation in Three Key Areas
- Employee Experience: An intuitive interface, quick access to personal data, and seamless management of HR requests.
- Enhanced Productivity: Decommissioning of three obsolete tools and automation of repetitive tasks.
- Strategic Oversight: Real-time access to HR indicators for informed decision-making.
Lessons Learned: Three Key Takeaways
- Put people at the heart of the process: Every change was designed with the end users in mind, whether they were employees, managers, or HR teams.
- Anticipate Obstacles: Defining a clear framework from the outset helped minimize technical and organizational risks.
- Leverage Co-Creation: Involving stakeholders was crucial to ensure the successful adoption of the new tool.
A lasting impact
Thanks to our expertise in digital transformation and change management, this project allowed the cooperative bank to transition from fragmented HR management to an integrated and efficient system.
Beyond the immediate benefits, it paves the way for strategic developments, such as the integration of new modules (mobility, skills management) and the deployment of predictive analytics.
What’s next?
The Adventure is Just Beginning: The roadmap includes continuous improvements through 2025, with the implementation of a job and skills management and oversight approach. The next challenges will focus on strengthening user adoption and fully leveraging the potential of the HRIS to support the bank's growth.
Would you also like to receive support for your digital transformation, HR renovation or change management project? Contact us now! We'll be delighted to offer you an approach tailored to your needs.