Context
An international rail transport company wanted to improve its way of workings between the different parties on the floor
Objectives
- Identify the roles and tasks of each party
- Define and implement the desired "To Be" situation that takes into account the correct roles, tasks, communication channels and decision matrix
Our Approach
AS IS
- Organization of workshops to draw up the VSM (Value Stream Mapping) and the have the VOC (Voice Of Customer)
- Clustering of issues in order to define the main axes of improvement
- GEMBA walks on the field and drawing up of spaghetti diagrams
TO BE
- Plan optimized based on Operational Excellence core principles (Lean efficiency)
- Put in place workgroups that take the responsibility of the future situation (organization, tasks, roles, processes, communications and decisions)
- Animate and follow-up the workgroups to ensure future compatibility by the “Plan-Do-Check-Act”-methodology
- Train all involved people
Results
- Identification of clear tasks and roles & responsibilities within all parties
- Improvement of the communications and messages between the different parties
- Optimization and rationalization of the decision-making process (decisions are taken by the correct functions)
- Optimization of the punctuality of trains
