Context
A major airport wanted to smoothen its Transfer Process, minimize number of misconnected passenger and manage data streams from various Stakeholders and operations by applying complex event processing.
Objectives
- Develop a Proof of Concept (PoC) that understands the Transfer Process and the impact of various events on the flow of passenger transfer
- Develop a PoC that provides real-time corrective actions with respect to misconnected passengers
Our Approach
- Create Project Schedule (including Milestones and deliverables) and define roles & responsibilities amongst team members
- Identify and involve all critical Stakeholders for the PoC
- Organize workshops with different Stakeholders to understand activities and map processes
- Gather business rules
- Understand customer needs and translate to Critical Customer Requirements (CCR's)
- Set up Data Collection Plan
- Define the scope of the PoC and align this scope with the expectations of the different stakeholders
- Develop the complex event processing software according to scrum principles
- Build training material and organize training sessions for the stakeholders
Results
- Structured workshops delivered expected outcome
- Successfully captured CCR's
- Gained in-depth insight into the processes of all stakeholders
- Development of a PoC that includes data streams and business rules from all critical stakeholders
- PoC delivered within budget
